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FAQS

Frequently asked questions

Frequently Asked Questions

I received a Free Spins voucher, how do i claim it?

Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.

How do I cash out and get paid?

You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.

Are my payment card details secure?

We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
This makes it impossible for people to crack this code and gain access to your confidential details.

How do I get support?

Feel free to contact us with any questions or support issues.
We will endeavour to answer all queries within 72 hours.
We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

Your question remains un-answered?

You can Contact us by phone or email

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Copyright 1997 - 2019 Cassava Enterprises (Gibraltar) Limited, a wholly owned subsidiary of 888 Holdings plc.
Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
888 Holdings plc is listed on the London Stock Exchange.
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Single Market member states (except for states in which our services are provided under a local license) are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.
We encourage responsible gambling and support GamCare.